Terms & Conditions

Consumer Guarantees which are part of the Australia Consumer Law (ACL) applies.


These terms and conditions are applicable to you upon you receiving any correspondence via email or e-sign, placing an order and/or receiving an invoice.


An order placed with Kustom Graphx will not be started or processed until either a deposit of 50% of the total invoice or full payment of the invoice is received. Once payment is received, Kustom Graphx will send you
an Artwork Approval Form.


The goods invoiced remain the property of Kustom Graphx until paid for in full.

If goods aren’t paid for in full within 8 weeks of placing an order, Kustom Graphx will take action towards recovering your debt through a debt collector. You will be liable for any Debt Collection fees that occur due to recovering your debt with Kustom Graphx.

Artwork Approval

Once artwork approval is received:

  • You acknowledge that you have checked the sizes and understand there is an allowance of -/+ 2.5cm for each component listed on the sizing chart
  • Your quantities listed are correct, and the artwork is correct, being either sent by you, artwork produced by Kustom Graphx or artwork submitted by Kustom Graphx sent to you.

Sublimation Garments

If your design is detailed at any seam line, there can be the chance the design can become misaligned or can lose part of the design due to the nature of the sewing of the seam lines together. In this instance, Kustom Graphx will not take responsibility for the finished garment/s looking different to the artwork’s visual presentation if the design involves having to line up across panels and seams. However, the production team, will aim to ensure the design looks similar to the artwork’s visual presentation.


You may cancel your order at any time; however, any ordering of goods and decoration prints etc produced must be paid for in full. Any deposits or payments made cannot be refunded if you simply change your mind.


Kustom Graphx takes no responsibility for goods lost or damaged in transit. While every care is taken in properly packing all goods, mishaps can occur from the postage/courier service used, which is out of Kustom Graphx control. Where possible, Kustom Graphx will make every effort to send parcels via registered post, where a signature is required on delivery of the order.

Receiving Goods

Upon receiving goods, it is your responsibility to check them for any errors and ensure that the correct amount has been received. Any problems must be reported within 7 days of recieving goods. You will be required to complete a Return Authorisation form along with your return of the newly unused products. Your other printable products will only be re-issued free of charge if the issue was a direct result of Kustom Graphx. No responsibility will be taken for any errors in the finished decorated garment after the customer has signed off and approved.

Artwork – Copyright

By submitting your artwork (sketch, rough, drawing, digital form), you acknowledge that you are the copyright holder or you have permission to use the artwork. Any copyright infringement is the customers’ sole responsibility, and you will be held fully accountable for any criminal charges laid.
In instances where Kustom Graphx creates a digitally formatted artwork for you, it does not mean you are the copyright holder of the design or logo created. However, if you submit artwork/design/logo/sketch/painting/digital file that holds the copyright, the re-creation of the design into a digital format by Kustom Graphx will be classified as Joint ownership. You are able to obtain this digital file at cost. This will all be outlined in the Artwork Approval when signing off.

Artwork Charges

You will acknowledge that by paying for the artwork set-up fee or design recreation fee on the invoice, you are paying for the services for Kustom Graphx to create a digital format for the purposes of printing &/or artwork services.

Intellectual Property

You will also acknowledge that Pricilla Go Sam & Albert Bosen t/as Kustom Graphx uses their own intellectuality to create designs for customers where the customer has not submitted any or very little artwork, and in such a case, Pricilla Go Sam & Albert Bosen t/as Kustom Graphx is the copyright holder of the digital formatted design. Copyright is owned by Kustom Graphx unless specified otherwise on the visual presentation page/s of Artwork Approval. Legal action will be sought if any designs created by Pricilla Go Sam & Albert Bosen t/as Kustom Graphx are used for any other purpose other than the production of banners, signs, posters, apparel or other printable products manufactured by Kustom Graphx, unless written permission is sought from Pricilla Go Sam t/as Kustom Graphx.

Copyright Infringement

Kustom Graphx will not take any responsibility for any copyright infringements or legal issues relating to copyright or intellectual property that are being investigated or dealt with by a legal representative due to another person, company, business or third party relating to seeing your design/logo or artwork on any apparel, signs, banners, flyers, Kustom Graphx website, emails etc manufactured or supplied by Kustom Graphx. The customer is responsible for ensuring the protection and the copyright of their own design/logo or artwork.


Kustom Graphx has the right to display any uniforms they have manufactured for you for marketing purposes, such as Internet websites, posters, flyers, letters, emails etc. However, if you 100% own the copyright of a design Kustom Graphx has manufactured, you have the right to NOT have your design &/or manufactured apparel, signs and banners displayed in any of the marketing material. It is the customer’s responsibility to submit an email or letter informing this before production is started.


Production of garments will not be started until the signed artwork approval form has been signed in the requested place and also a signature on the terms and conditions of sale page, indicating reading and acknowledging you have read and understood the Terms & Conditions of sale.

Turn-around Time

SUBLIMATION GARMENTS ONLY: Turn-around time is 4-6 weeks for sublimated apparel after artwork approval has been signed off on and received by Kustom Graphx. Production of your order will not be started without a fully signed Artwork Approval form received by Kustom Graphx.